A Framework for Effective Communication Skills Research Paper

A Framework for Effective Communication Skills - Research Paper Example The framework focuses upon the five ‘Is’ such as interaction with the patient, developing the intention of the interaction, planning upon the kinds of intervention techniques used, evaluating the impact of such sorts of intervention and assessing the implication of the information that has been gathered and thus taking actions accordingly (Hamilton & Martin, 2007). The article tries to focus upon the fact that it is significant for the nurses to communicate with the patients by making use of diverse skills in order to ensure the patients that the health care practitioners are there to help the patients both psychologically and physically taking into account the patient’s state of health. The article also tries to identify that the patients must be given chance to express their fears, worries, anxiety, and concerns if any so that the healthcare professionals are able to identify the root cause of the problems prevailing with the patient (Hamilton & Martin, 2007). It is significant for the nurses to identify that providing the patients with information needs to be goal-directed activity. The intentions behind the interaction with the patients need to be identified. If such intentions can be identified by the practitioners then they will be capable of evaluating the efficiency of their contact with the patient.  

Mancorp Organization Essay Example | Topics and Well Written Essays - 1000 words

Mancorp Organization - Essay Example Mancorp needs to change its organizational culture into an ethical institution that is guided by acculturated moral values among its members at different levels. I recommend two strategies for changing the organization’s culture to one whose practices will eliminate the current legal liabilities. â€Å"Positive reinforcement† is my preferred strategy (Luneburg and Ornstein 204). It involves the application of a stimulus after a desirable outcome and it would motivate members of the organization towards changing their attitudes and behaviors. Offering rewards to managers whose departments register lower reported cases of sexual harassment and sexual discrimination and promoting those whose departments succeed in mitigating the harassment and discrimination cases are examples of stimuli for the strategy. The approach can also be applied to mitigating fraud in the organization. The reinforcement strategy may however fail and I recommend punitive approach as a supplementary strategy. This strategy involves the application of a negative stimulus to an unwanted behavior such as suspending a manager who is found guilty of harassment, discrimination, or fraud. The two strategies will facilitate change in organizational culture. The organization should develop and implement a rule-based policy to achieving the proposed culture. It should, for example, develop the code of ethics and conduct that denounce sexual discrimination, sexual harassment, and fraud. The policy should further outline penalties for breaching outlaid codes. Further, the organization should organize training sessions for its employees, on ethical practices, and promote awareness on integrity, honesty, and respect of persons. Experts on organizational change can for example facilitate the training sessions. Application of these strategies, policy, and training program will ensure change and eliminate the liabilities. Mike Miller’s case The case involves Mike who purchased an automobile from Mountainside Audi dealership in Colorado. He left the state for New York but was involved in an accident in Indiana.